Every conversation
your business has.
One platform.
Phone system, website live chat and team messaging in one workspace — every call and chat on the same contact.
- Voice
- Numbers, IVR, calling
- Chat
- Widget + shared inbox
- AI
- Memory + insights
Laura Bell
+44 20 7946 0812
Live chat
auricall.ai/pricingCan I keep my existing number?
Yes — porting is free. I can start it now.
Relationship memory
Laura asked about porting on the chat 3 days ago. You promised pricing by Friday — still open.
Everything inside
Auricall capabilities: Phone numbers, Number porting, WebRTC calling, SIP devices, IVR menus, Simultaneous ring, Call transfers, Call recording, Voicemail transcription, Callbacks, Call policies, E911, Website chat widget, Shared inbox, Visitor traffic, Canned responses, Chat → call escalation, Team chat, Groups & presence, Contacts, Companies, Identity resolution, Unified timeline, Tasks, Commitments, AI summaries, AI insights, Ask AI, Relationship memory, Call analysis, Sentiment trends, Reporting, Notifications, Retention controls, Data export, Mobile apps.
Eight products.
One subscription, one contact record.
Most teams stitch a phone system to a chat widget to a CRM to a notes app, then spend their day copying context between them. Auricall is the one system underneath all of it.
Business Voice
Buy or port numbers, call from the browser or a SIP handset, route with IVR, transfer, and log everything.
Website Live Chat
Drop one script tag on your site and answer visitors from a shared inbox — then turn a chat into a call.
AI Layer
Summaries, insights, transcription and an assistant that has read every call and chat with a contact.
Relationships
Contacts and companies with one timeline per person, spanning calls, chats, notes, tasks and commitments.
Voicemail
Per-number greetings, transcribed messages in a searchable inbox, and one-tap callbacks.
Team & Internal Comms
Internal team chat, groups, presence and invitations — beside the customer conversations, not in another app.
Analytics & Reporting
A live dashboard plus call and chat reporting you can filter, schedule and export.
Mobile Apps
Auricall Voice and Auricall Chat for iOS and Android — built for doing the work, not configuring it.
8
products in one subscription
Voice, chat, team chat, AI, relationships, voicemail, analytics, mobile
1
shared contact record
A caller and a website visitor resolve to the same person
2
native mobile apps
Auricall Voice and Auricall Chat, iOS and Android
0
pieces of hardware
Browser calling out of the box; bring a SIP handset if you want one
A real phone system —
without the phone system.
Search and buy local, national or toll-free numbers, or port the ones you already advertise. Then call from a browser tab, a SIP handset or the mobile app — same number, same call log, same contact record.
- Number search, purchase and instant provisioning
- Free porting in, with status tracked end to end
- Browser calling over WebRTC — no plugin, no desk phone
- SIP credentials for handsets and softphones
- Drag-and-drop IVR menus per number
- Simultaneous ring across a team or group
- Warm and blind transfers mid-call
- Call policies for who may dial what
- Full call log with recordings and AI analysis
- E911 emergency address registration
- Automatic callbacks from missed calls
- Device management for every endpoint
Call log
Laura Bell
Sales line · 4m 12s
Priya Raman
Support · 1m 48s
+44 161 496 0114
IVR → Billing · 2m 03s
Tom Okafor
Missed · voicemail
One script tag.
Every visitor, answered.
Add a site, paste the snippet, and the widget is live. Style it to match your brand, set office-hours messages, lock it to your domains — then answer from a shared inbox where the whole team can see, claim and hand over conversations.
- Embeddable widget for unlimited pages
- Multiple sites, each with its own settings
- Appearance controls to match your brand
- Welcome, away and office-hours messages
- Domain allow-listing and widget security keys
- Shared agent inbox with assignment
- Canned responses for the questions you always get
- Typing indicators and read state, both directions
- File and image attachments
- Live visitor traffic — who is on which page, now
- Auto-close for abandoned conversations
- Escalate a chat straight into a phone call
Install
<script async src="https://app.auricall.ai/widget/auri.js"
data-org-key="YOUR_KEY"></script>Auricall Support
Typically replies in a minute
Hi! Do you support call recording on the Chat plan?
Recording sits on Voice and Bundle, Growth tier. Want me to call you and walk through it?
It has already read
every conversation you’ve had.
Auricall's AI doesn't sit in a separate tab guessing. It's built on the calls, chats and notes already in your account — indexed per contact, rebuilt whenever something new lands, and always able to show you which conversation an answer came from.
Ask AI — Laura Bell
Memory readyWhat did we promise Laura, and has anyone done it?
On the 12 June call you said you'd send Growth-tier pricing by Friday, and on the live chat two days later you offered to start her number port. Neither is marked done — the port hasn't been opened, and no pricing email is on the timeline.
Relationship memory
v14 · rebuilt 6m agoLaura runs operations at Northwind Logistics. Evaluating Auricall to replace a legacy PBX for 18 users. Price-sensitive, cares most about keeping the 0161 number and about call recording for training.
Interactions
23
Summarised
23
Indexed chunks
186
Last contact
2 days
Rebuild triggers
A new call, chat or note. A profile or company change. A merge. Each rebuild is versioned, and a stale one never overwrites a newer snapshot.
Intelligence
Relationship health
WarmingSentiment trend over the last 12 interactions
Laura has mentioned budget approval twice. Send the Growth comparison before her board meeting on the 28th.
Two of her colleagues have called the support line this month. Worth a joint account review.
Call analysis
4m 12sWe advertise the 0161 number everywhere — losing it is the deal-breaker.
Understood. Porting is free and we track it end to end. I'll send the form today.
Sentiment
Positive
Commitments
2 found
Follow-ups
1 created
Automatic summaries
Every eligible call and chat is summarised, with a generation timestamp and a regenerate button when you want a fresh pass.
Transcription
Calls and voicemails are transcribed so they become searchable text, not audio you have to sit through.
Grounded retrieval
Ordinary questions use semantic and keyword retrieval. Lifetime questions map across every eligible interaction.
Honest coverage
Answers report how many interactions were eligible, summarised and indexed instead of claiming total recall.
Versioned rebuilds
Memory is generated asynchronously and versioned. A slow job can never publish over a newer snapshot.
Retention-aware
When a transcript expires or a person is anonymised, the indexed chunks and memory snapshot go with it.
A caller and a website visitor
are the same person.
Auricall resolves identity across voice and chat, so a number, an email and a widget session collapse into one contact — attached to a company, with one timeline that carries every call, chat, note, task and commitment.
- Contacts with lifecycle stage, priority and status
- Companies with their own snapshot and people
- Identity resolution across phone, email and chat
- Duplicate detection and contact merging
- One chronological timeline per person
- Filter a timeline by calls, messages, notes or follow-ups
- Tasks with owners, due dates and tags
- Commitments — what was promised, by whom, and when
- Action items extracted from conversations
- Notes that feed the AI memory
- Search and filter across the whole contact base
- Export and delete on request
Laura Bell
Head of Operations · Northwind Logistics
Inbound call · 4m 12s
12 Jun, 10:04Discussed porting the 0161 number and recording for training.
Live chat · /pricing
14 Jun, 15:22Asked whether recording is on the Chat plan. Offered a call.
Note added
14 Jun, 15:40Budget sign-off expected after the board meeting on the 28th.
Commitment · open
Due FriSend Growth-tier pricing comparison.
Merged automatically. Widget visitor v_8f21 matched +44 161 496 0114 — one contact, one history.
Talk to your team where
the context already lives.
Internal team chat lives beside the call log and the customer inbox — so asking a colleague about an account doesn't mean pasting a screenshot into a different product. Add people by invitation, organise them into groups, and route calls to the group rather than the person.
- Internal team chat, one to one and in groups
- Teams, groups and member management
- Presence — who is available, busy or on a call
- Email invitations with role assignment
- Roles and permissions per member
- Group-based simultaneous ring for inbound calls
- Assign and reassign chats between agents
- Shared tasks with owners and due dates
- Per-user device and session management
- Notification preferences per person
# sales-floor
Priya 10:12
Laura Bell just called about porting — anyone spoken to her before?
Jordan 10:13
Yes, chatted on the site Tuesday. It's all on her timeline.
Laura Bell · Northwind Logistics
Open ↗Presence
Two apps for doing the work.
The web app for running it.
Configuration, billing, IVR design and reporting belong on a big screen, so that all lives in the web platform. The mobile apps are deliberately narrow: they do the conversation, and nothing else.
Auricall Voice
- Make and take calls
- Voicemail and callbacks
- Presence and availability
- Contact context before you answer
Auricall Chat
- Website chat inbox
- Assign and hand over
- Canned responses
- Ask AI about the contact
Auricall Voice
Auricall Chat
One account across web and mobile — same contacts, same history, same AI memory.
What teams say once they have moved.
Compliance, conversion and porting — the three things people worry about before they switch.
As a regulated insurance business, complying with the FCA is a non-negotiable. Thankfully, Auricall automatically records and stores every call, giving us complete peace of mind that nothing is missed. It has made managing compliance and client conversations far easier for our team.
Auricall offers features we simply couldn't find with other phone systems. My team have been able to increase conversions by 43% because of the sentiment analysis feature alone. Great system.
Moving a team of more than 10 people was simple and easy with Auricall. The number porting process was instant and no issues occured. Everything is reliable, and the AI features are a great bonus.
Pay for the channels you use.
Voice, Chat, or both together at a discount. Each comes in a Fixed tier and a Growth tier — Growth raises your included minutes, lowers your per-minute rate, and turns on call recording and call analysis.
500 included call minutes · £0.040 inbound · £0.075 outbound per minute after 1,000 included call minutes · £0.030 inbound · £0.050 outbound · recording and call analysis included
Chat
Website live chat and the AI layer for teams that sell and support online.
per account, ex. VAT · Fixed tier
Start with Chat- Unlimited website live chat conversations
- Embeddable widget across unlimited pages
- Shared agent inbox with assignment and transfers
- Canned responses and visitor traffic view
- Contacts, companies and relationship timelines
- Relationship memory and the Ask AI assistant
- Auricall Chat app for iOS and Android
Growth adds
- Shared account tier if you later add Voice
Bundle
Everything. Voice and chat on one shared contact database and one bill.
per account, ex. VAT · Fixed tier
Start with Bundle- Everything in Voice and everything in Chat
- One identity across calls and chats — no duplicate contacts
- Unified timeline per person and per company
- AI that reads calls and chats together
- Team chat, groups and presence included
- Both mobile apps: Auricall Voice and Auricall Chat
- Single invoice, single subscription
Growth adds
- Call recording and recording storage
- Call analysis, sentiment and action items
- Tasks created from calls automatically
- 1,000 included call minutes
- Lower per-minute rates on overage
Voice
A full cloud phone system for teams that live on the phone.
per account, ex. VAT · Fixed tier
Start with Voice- Local, national and toll-free numbers
- Browser calling over WebRTC plus SIP devices
- IVR menus, simultaneous ring and transfers
- Voicemail with transcription and callbacks
- Call logs, call policies and E911
- Free number porting from your current provider
- Auricall Voice app for iOS and Android
Growth adds
- Call recording and recording storage
- Call analysis, sentiment and action items
- Tasks created from calls automatically
- 1,000 included call minutes
- Lower per-minute rates on overage
Numbers billed separately
Phone numbers carry their own monthly rental, shown before you buy. Porting an existing number in is free.
Switch tier any time
Move between Fixed and Growth, or add Voice to Chat, from Settings → Billing. Changes prorate on your next invoice.
No lock-in
Monthly rolling. Cancel whenever you like, export your contacts and call history, and take your numbers with you.
Need something bigger, or have questions about porting a large estate? Talk to us.
The things people ask before signing up.
Yes. Porting a number into Auricall is free, and the port is tracked end to end so you can see exactly where it is. You keep the number if you ever leave, too — port-out is supported.
No. Calling works in the browser over WebRTC and in the mobile apps out of the box. If you already own SIP handsets or prefer a softphone, we issue SIP credentials so you can use them alongside.
Fixed includes 500 call minutes a month at £0.040 inbound and £0.075 outbound after that. Growth includes 1,000 minutes at £0.030 inbound and £0.050 outbound, and adds call recording and storage, call analysis and sentiment, and the action items and tasks extracted from calls.
Yes. Chat is a standalone plan and includes the relationship layer — contacts, companies, timelines, relationship memory and the Ask AI assistant all work on chat conversations alone. You can add Voice later and move to the Bundle.
Calls, chats and notes in your account are summarised and indexed per contact as they arrive. Ask AI answers from that indexed material and reports how many interactions were eligible, summarised and indexed — it does not claim to have read things it has not.
Nothing expires on a timer unless you ask it to. By default your calls, recordings, transcripts and chats are kept for the life of the account. If you need shorter retention, set a default window — and optionally a shorter one just for transcripts — and a nightly sweep will expire anything due, removing the derived AI data (indexed chunks, memory snapshots and private assistant sessions) along with it.
No, that is the point of the relationship layer. Identity resolution matches a widget session, a phone number and an email address to a single contact, and duplicates can be merged so the timeline stays whole.
Billing is monthly and rolling. Change tier, add a channel or cancel from Settings → Billing; changes prorate onto your next invoice. Phone numbers carry their own monthly rental, shown before you buy.
Still unsure? Ask us directly — a person answers.
Bring every conversation into one platform
Voice, live chat, team messaging and an AI that remembers all of it. Set up in minutes — no hardware, no contracts.
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