What you are actually
shopping for.
Business phone software is sold in categories — cloud phone system, virtual landline, IVR, call recording — and the categories overlap enough to be genuinely confusing. Each page here explains what one of them means, what Auricall does about it, and the questions worth asking any vendor before you sign.
Cloud phone system
A business phone system with no hardware: UK numbers, IVR routing, voicemail transcription and calling from the browser or your mobile.
6 things to check
Virtual landline number
Get a UK landline number without a landline. Rings your mobile or browser, with voicemail transcription and proper call routing behind it.
5 things to check
IVR phone system
Build a menu that sends callers to the right team first time — with generated voice prompts, time-of-day routing and no reseller involved.
5 things to check
Call recording software
Record business calls, get them back as searchable transcripts rather than audio files, and set your own retention per number.
5 things to check
Voicemail to text
Missed calls arrive as readable text in a shared inbox, attached to the right contact, with one-tap callback and read state per message.
5 things to check
Website live chat software
An embeddable chat widget with a shared inbox, visitor context and canned replies — sharing one contact record with your phone system.
5 things to check
Shared inbox
One queue for website chats, voicemail and call follow-ups, with read state, assignment and the full history on every contact.
4 things to check
Business phone app
Take business calls on your own phone without giving out your own number — one account shared with the browser, with full call history.
4 things to check
Call reporting software
See call and chat volume by person, line and time, with a live dashboard and scheduled exports — plus what conversations were actually about.
4 things to check
It is one product, whichever door you came through.
The category pages exist because that is how the market is described. What you actually get is a single platform where calls, chat and the record of both live together.
- Business Voice — numbers, routing, recording
- Website Live Chat — widget and shared inbox
- AI Layer — summaries, memory, assistant
- Relationships — contacts, companies, timelines
- Voicemail — greetings and transcription
- Team Chat — internal messaging and presence
- Analytics — reporting and scheduled exports
- Mobile apps for iOS and Android
Bring every conversation into one platform
Voice, live chat, team messaging and an AI that remembers all of it. Set up in minutes — no hardware, no contracts.
No card required to explore · Cancel any time · UK & EU data handling