Your team, in the same place
as your customers.
Asking a colleague “has anyone spoken to this person?” should not require a second product and a pasted screenshot. Internal chat, presence and group routing live next to the call log and the customer inbox.
Team chat that knows who you are talking about.
Share a contact into a conversation and everyone sees the same timeline, the same open commitments and the same AI summary.
Direct and group chat
One-to-one messages and group conversations for the team, alongside the customer-facing inbox.
Share context, not screenshots
Reference a contact and colleagues open the real record — history, tasks and all.
Live presence
See who is available, away or on a call before you interrupt them or route a customer their way.
Teams and groups
Organise people into groups that mean something operationally — Sales, Support, Billing.
Invitations
Add colleagues by email invitation with their role assigned up front. No shared logins.
Roles and permissions
Control what each member can see and do, including who may change billing or buy numbers.
Groups are how work actually gets routed.
A group is not just a chat channel. It is a routing target: an inbound call can ring everyone in Sales at once, a chat can be assigned to Support, and a task can be owned by whoever picks it up.
- Group-based simultaneous ring on inbound calls
- Assign and reassign chats between agents
- Shared tasks with owners and due dates
- Task tags for grouping work
- Per-user notification preferences
- Device and session management
- Login detection for unfamiliar sign-ins
- Member management with active status
Groups
Sales
+44 161 496 0114
Support
+44 20 7946 0812
Billing
IVR option 3
An inbound Sales call rings all three at once — first to answer takes it.
One workspace for the team and the customer
Team chat, groups and presence are included on every plan — Voice, Chat and Bundle alike.
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