Numbers you can act on,
not just admire.
A live dashboard for what is happening now, and reports for what happened last month — across voice and chat together, because they are the same business and the same customers.
What is happening right now.
Open the dashboard and see the state of the business in one screen, without building a single chart.
Calls today
48
+12%
Chats today
31
+4%
Avg. answer time
11s
−3s
Open commitments
7
2 due
Conversations by hour
Busiest numbers
Reports that answer real questions.
Filter, review and export — for a board pack, a billing reconciliation, or a conversation with a team member about their week.
Call reporting
Volume, direction, duration, answer rate and outcome, filterable by number, agent, group and date range.
Chat reporting
Conversation volume, response times and resolution, per site and per agent.
Visitor traffic
Which pages people are on and where chats are starting, so you know which content creates conversations.
Sentiment trends
AI-derived sentiment across a relationship over time, on the contact and in aggregate.
Exports
Pull the underlying records out when you need them somewhere else — a spreadsheet, a warehouse, an auditor.
Notifications
Per-user preferences across email and push so the right alerts reach the right people.
See the whole picture, both channels
Analytics and reporting are included on every plan. Voice and chat report together rather than in two dashboards.
No card required to explore · Cancel any time · UK & EU data handling