Pay for the channels you use.
Nothing else.
Chat, Voice, or both together at a discount. The AI layer, the relationship layer, team chat and both mobile apps are included on every plan — there is no premium tier that unlocks the useful half.
500 included call minutes · £0.040 inbound · £0.075 outbound per minute after 1,000 included call minutes · £0.030 inbound · £0.050 outbound · recording and call analysis included
Chat
Website live chat and the AI layer for teams that sell and support online.
per account, ex. VAT · Fixed tier
Start with Chat- Unlimited website live chat conversations
- Embeddable widget across unlimited pages
- Shared agent inbox with assignment and transfers
- Canned responses and visitor traffic view
- Contacts, companies and relationship timelines
- Relationship memory and the Ask AI assistant
- Auricall Chat app for iOS and Android
Growth adds
- Shared account tier if you later add Voice
Bundle
Everything. Voice and chat on one shared contact database and one bill.
per account, ex. VAT · Fixed tier
Start with Bundle- Everything in Voice and everything in Chat
- One identity across calls and chats — no duplicate contacts
- Unified timeline per person and per company
- AI that reads calls and chats together
- Team chat, groups and presence included
- Both mobile apps: Auricall Voice and Auricall Chat
- Single invoice, single subscription
Growth adds
- Call recording and recording storage
- Call analysis, sentiment and action items
- Tasks created from calls automatically
- 1,000 included call minutes
- Lower per-minute rates on overage
Voice
A full cloud phone system for teams that live on the phone.
per account, ex. VAT · Fixed tier
Start with Voice- Local, national and toll-free numbers
- Browser calling over WebRTC plus SIP devices
- IVR menus, simultaneous ring and transfers
- Voicemail with transcription and callbacks
- Call logs, call policies and E911
- Free number porting from your current provider
- Auricall Voice app for iOS and Android
Growth adds
- Call recording and recording storage
- Call analysis, sentiment and action items
- Tasks created from calls automatically
- 1,000 included call minutes
- Lower per-minute rates on overage
Numbers billed separately
Phone numbers carry their own monthly rental, shown before you buy. Porting an existing number in is free.
Switch tier any time
Move between Fixed and Growth, or add Voice to Chat, from Settings → Billing. Changes prorate on your next invoice.
No lock-in
Monthly rolling. Cancel whenever you like, export your contacts and call history, and take your numbers with you.
Fixed or Growth — the difference in full.
| Fixed | Growth | |
|---|---|---|
| Included call minutes | 500 / month | 1,000 / month |
| Inbound per minute after | £0.040 | £0.030 |
| Outbound per minute after | £0.075 | £0.050 |
| Call recording | — | Included |
| Recording storage | — | Included |
| Call analysis & sentiment | — | Included |
| Action items from calls | — | Included |
| Tasks auto-created from calls | — | Included |
| Voice plan price | £27 / month | £47 / month |
| Chat plan price | £19 / month | £39 / month |
| Bundle price | £39 / month | £69 / month |
All prices per account per month, excluding VAT. Phone number rentals are billed separately.
What every plan gets.
The parts that make Auricall one platform, on Fixed as well as Growth. What Growth adds is listed above.
Relationship memory & Ask AI
Per-contact memory, the Ask AI assistant and transcription, on every tier.
Relationships
Contacts, companies and one unified timeline per person.
Team & internal comms
Team chat, groups, presence, roles and invitations.
The app for your channel
Voice plans get Auricall Voice, Chat plans get Auricall Chat, Bundle gets both.
Analytics & reporting
Live dashboard, call and chat reporting, exports.
Security & retention
Tenant isolation, retention windows and data-subject tooling.
Integrations
Widget, SIP endpoints, webhooks, storage and sign-in.
Notifications
Per-user email and push preferences across the platform.
The small print, said plainly.
Included minutes, your per-minute rate after them, and the call-analysis features. Fixed gives you 500 minutes at £0.040 inbound and £0.075 outbound. Growth gives you 1,000 minutes at £0.030 inbound and £0.050 outbound, and turns on call recording, recording storage, call analysis and sentiment, action items extracted from calls, and tasks created from them automatically.
No. Numbers carry their own monthly rental, which varies by country and type, and is shown before you buy. Porting an existing number in is free.
There is no separate AI SKU. Relationship memory, the Ask AI assistant and transcription are on every plan, including Chat-only. Call analysis, sentiment and the action items extracted from calls sit on the Growth tier rather than Fixed.
The plan price is per account, not per seat. Add colleagues by invitation without the price changing. Call minutes are pooled across the account.
Yes. Add Voice from Settings → Billing at any time and you move onto the Bundle price, which is less than the two separate plans together. Your contacts, history and AI memory carry straight over.
You are charged per minute at your tier's rate for the overage, metered through Stripe and itemised on your invoice. Nothing is cut off mid-conversation.
No. Billing is monthly and rolling. Cancel from Settings → Billing, export your contacts and call history, and port your numbers out.
No, all prices are shown excluding VAT. VAT is applied at checkout where applicable.
Pick a channel and get going
Monthly rolling, no minimum term, and you can switch tier or add a channel whenever you need to.
No card required to explore · Cancel any time · UK & EU data handling