Every client call,
on the record.
A client rings about a matter, mentions a date, and it never reaches the file. Auricall records and transcribes calls, attaches them to the client and matter they belong to, and keeps them searchable — under retention rules you set rather than ones a handset vendor chose for you.
What usually goes wrong
- What a client said on the phone lives in one fee earner's memory and their notebook
- New enquiries arrive out of hours and go to an answering service that captures a name and nothing else
- Reception has no way to see whether a caller has spoken to the firm before
- Recordings, where they exist at all, are impossible to search
How law firms use Auricall
Not a feature list — the four things that actually change day to day.
Transcribed, then searchable
Every call becomes text you can search by name, date or phrase, so "when did we tell them about the deadline" is a search rather than an afternoon.
Retention you set
Recording and retention are account settings — decide what is kept, for how long, and what is never recorded at all.
Context before the hello
Reception and fee earners see the caller's history as the call comes in, including the last conversation and any open commitments.
New enquiries caught either way
The website chat widget and the phone line land in the same inbox, so an out-of-hours enquiry is not lost to whichever channel the client chose.
A client rings on Thursday to say the completion date has moved. The call is transcribed, the date change surfaces as an open item on the matter, and the fee earner picking it up on Monday sees it without listening to anything.
One account, every conversation.
Whatever the sector, the shape is the same: calls, website chat and internal messaging writing to one contact record, with an AI layer that has read all of it.
- UK numbers and free porting
- Browser, mobile and SIP desk phone calling
- IVR menus and time-of-day routing
- Voicemail transcribed to a shared inbox
- Website chat widget on one script tag
- Contacts, companies and timelines
- Tasks and tracked commitments
- Call and chat reporting with scheduled exports
For law firms
Yes. Recording is configurable per number, and retention is an account-level setting rather than a fixed vendor policy. Numbers can be set never to record.
Recordings and attachments sit on S3-compatible object storage governed by your retention settings. Our security page sets out the detail.
Yes — one number per practice area or per office, each with its own greeting, routing and voicemail, on a single account.
The AI layer works on the conversations in your own account to produce summaries, transcripts and suggested next actions. It is scoped to your tenant and governed by the same retention settings as the recordings themselves.
Other sectors
The problems rhyme more than you would expect.
Bring every conversation into one platform
Voice, live chat, team messaging and an AI that remembers all of it. Set up in minutes — no hardware, no contracts.
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