Know which client
is calling, before you answer.
Support calls arrive without context and end without a record. Auricall shows the caller's company and their last conversations as the call comes in, transcribes what was said, and keeps it on the same timeline as their web chats — so a second engineer picking the issue up is not starting from nothing.
What usually goes wrong
- Engineers answer without knowing which client or which open issue
- What was tried on a call never makes it into the ticket
- Clients chat on the website and phone about the same problem
- There is no honest picture of which accounts consume the most support time
How iT support and MSPs use Auricall
Not a feature list — the four things that actually change day to day.
Context on the ring
Company, contact and recent history surface as the call arrives.
The call becomes the note
Transcripts and summaries record what was tried, without anyone writing it up afterwards.
One thread per client
Chats, calls and voicemail sit on the same company timeline.
Per-account reporting
Call and chat volume by company, exportable on a schedule for account reviews.
A client phones about a printer that a colleague chatted about yesterday. The engineer sees yesterday's chat, skips the diagnosis, and the call is four minutes rather than fifteen.
One account, every conversation.
Whatever the sector, the shape is the same: calls, website chat and internal messaging writing to one contact record, with an AI layer that has read all of it.
- UK numbers and free porting
- Browser, mobile and SIP desk phone calling
- IVR menus and time-of-day routing
- Voicemail transcribed to a shared inbox
- Website chat widget on one script tag
- Contacts, companies and timelines
- Tasks and tracked commitments
- Call and chat reporting with scheduled exports
For iT support and MSPs
Yes. Dedicated numbers per client route straight to the right team, and reporting shows volume per line.
Call and chat events can be delivered to your own systems by webhook as they happen.
Yes — SIP credentials let desk phones and softphones register against the same account as browser calling.
It is one async script tag, so it drops into any site, CMS or framework.
Other sectors
The problems rhyme more than you would expect.
Bring every conversation into one platform
Voice, live chat, team messaging and an AI that remembers all of it. Set up in minutes — no hardware, no contracts.
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