Three audiences,
one phone number.
Letting agents field applicants, tenants, landlords and contractors on the same line, and most systems treat all four as the same anonymous caller. Auricall routes them apart at the front door, keeps each conversation on the right contact record, and turns the calls nobody could reach into transcribed text in a shared inbox.
What usually goes wrong
- Viewing enquiries arrive in bursts and go unanswered
- Tenant maintenance calls interrupt lettings work with no way to separate them
- Landlords ring for updates that live in someone else's call history
- Applicants who chatted on the website are strangers when they later phone
How letting agents use Auricall
Not a feature list — the four things that actually change day to day.
Separate at the front door
An IVR splits applicants, tenants and landlords before anyone picks up.
Chat and calls, one record
A website enquiry and a later phone call are the same person on the same timeline.
Nothing lost to a burst
Queued calls and transcribed voicemail mean a busy twenty minutes does not cost you applicants.
Branch-wide visibility
Everyone can see the last conversation, not just the person who had it.
An applicant chats on the website on Tuesday, phones on Thursday, and the negotiator answering sees Tuesday's conversation on screen before saying hello.
One account, every conversation.
Whatever the sector, the shape is the same: calls, website chat and internal messaging writing to one contact record, with an AI layer that has read all of it.
- UK numbers and free porting
- Browser, mobile and SIP desk phone calling
- IVR menus and time-of-day routing
- Voicemail transcribed to a shared inbox
- Website chat widget on one script tag
- Contacts, companies and timelines
- Tasks and tracked commitments
- Call and chat reporting with scheduled exports
For letting agents
Yes. The chat widget and the phone system are the same platform, so both land in one place against one contact record.
Yes — an IVR menu or a separate number sends them to a different team, with their own greeting and hours.
Yes. Porting UK geographic numbers is free and the number keeps working until the cutover.
As many as you need — per branch, per purpose, or both, all on one account and one bill.
Other sectors
The problems rhyme more than you would expect.
Bring every conversation into one platform
Voice, live chat, team messaging and an AI that remembers all of it. Set up in minutes — no hardware, no contracts.
No card required to explore · Cancel any time · UK & EU data handling