Every maintenance call,
against the right property.
A tenant reports a leak, a contractor calls back about access, and a landlord asks what is happening — three conversations about one property, usually held by three different people who cannot see each other's notes. Auricall puts them on one number and one timeline, with commitments tracked as open items rather than remembered.
What usually goes wrong
- The same repair is discussed on three calls nobody can connect
- Out-of-hours emergency calls reach an answering service with no context
- Landlords ask for an update nobody can reconstruct
- Contractor arrangements live in one manager's call history
How property management use Auricall
Not a feature list — the four things that actually change day to day.
One thread per property
Calls, chats and voicemail attach to the contact and company, so the whole repair reads as one conversation.
Emergency routing
Out-of-hours calls follow their own path, with a greeting and a route that matches the time of day.
Open items, not memory
What was promised to a tenant or a landlord becomes a tracked commitment on the timeline.
Answer from anywhere
Managers on site take calls in the mobile app on the business number.
A tenant reports a boiler fault on Sunday. On Monday the manager sees the transcript, the contractor callback and the landlord's chat message in one timeline, and knows exactly what is outstanding.
One account, every conversation.
Whatever the sector, the shape is the same: calls, website chat and internal messaging writing to one contact record, with an AI layer that has read all of it.
- UK numbers and free porting
- Browser, mobile and SIP desk phone calling
- IVR menus and time-of-day routing
- Voicemail transcribed to a shared inbox
- Website chat widget on one script tag
- Contacts, companies and timelines
- Tasks and tracked commitments
- Call and chat reporting with scheduled exports
For property management
Yes. Numbers are independent, each with its own greeting, routing and voicemail, and reporting shows which line a call arrived on.
Yes — an IVR can separate them at the front door while everything still lands in one shared inbox.
Conversations attach to contacts, and contacts belong to companies, so a portfolio landlord's history reads at both levels.
Call history and conversation records can be exported on request, and reporting can be scheduled.
Other sectors
The problems rhyme more than you would expect.
Bring every conversation into one platform
Voice, live chat, team messaging and an AI that remembers all of it. Set up in minutes — no hardware, no contracts.
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