Emergencies first,
everything else in order.
A veterinary phone line carries routine bookings, prescription requests and genuine emergencies down the same wire, and reception has to tell them apart while already on a call. Auricall routes them at the front door, queues the rest properly, and turns unanswered calls into transcribed messages the team can work through.
What usually goes wrong
- Emergency callers wait behind routine bookings
- The morning rush produces engaged tones and lost clients
- Voicemail is a red light nobody has time to work through
- Client history sits in the practice system but never includes what was said on the phone
How veterinary practices use Auricall
Not a feature list — the four things that actually change day to day.
Urgent calls first
An IVR separates emergencies from bookings and prescriptions before anyone answers.
A real queue
Callers hold in line with a greeting rather than hearing an engaged tone.
Messages as a worklist
Transcribed voicemail in a shared inbox, with read and unread state per message.
History that includes calls
Conversations attach to the client record so the next person has the context.
A client rings at 8:15 about a sick animal, chooses the emergency option, and reaches a nurse while nine routine bookings queue behind them.
One account, every conversation.
Whatever the sector, the shape is the same: calls, website chat and internal messaging writing to one contact record, with an AI layer that has read all of it.
- UK numbers and free porting
- Browser, mobile and SIP desk phone calling
- IVR menus and time-of-day routing
- Voicemail transcribed to a shared inbox
- Website chat widget on one script tag
- Contacts, companies and timelines
- Tasks and tracked commitments
- Call and chat reporting with scheduled exports
For veterinary practices
Yes. Routing follows opening hours, so out-of-hours callers hear their own greeting and follow their own path.
No — the browser and the mobile apps are enough, though existing SIP handsets can register if you prefer.
Yes, per number, with retention set at account level.
Known contacts surface with their history as the call arrives.
Other sectors
The problems rhyme more than you would expect.
Bring every conversation into one platform
Voice, live chat, team messaging and an AI that remembers all of it. Set up in minutes — no hardware, no contracts.
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