Families, staff and referrals
on one line.
Care providers take calls from families, from staff covering shifts and from referrers, often out of hours and often about something urgent. Auricall separates them at the front door, follows your opening hours, and keeps each conversation on the right record so the next person on shift is not working from a handover note alone.
What usually goes wrong
- Family calls and staff cover calls arrive on the same line
- Out-of-hours calls reach a mobile carried by whoever is on duty
- What a family was told is passed on verbally, if at all
- Referral enquiries are missed because the line was busy
How care providers use Auricall
Not a feature list — the four things that actually change day to day.
Route by caller
Families, staff and referrers follow different paths from the same number.
Out-of-hours that works
Time-of-day routing and recorded greetings, with transcribed voicemail for anything unanswered.
Handover in writing
Call transcripts and open commitments sit on the contact record, visible to the next shift.
Answer from anywhere
The mobile app puts the business number on any phone, so on-call does not mean a personal mobile.
A family calls on Saturday evening about a visit time. The transcript and the commitment to confirm on Monday are both on the record before the next shift starts.
One account, every conversation.
Whatever the sector, the shape is the same: calls, website chat and internal messaging writing to one contact record, with an AI layer that has read all of it.
- UK numbers and free porting
- Browser, mobile and SIP desk phone calling
- IVR menus and time-of-day routing
- Voicemail transcribed to a shared inbox
- Website chat widget on one script tag
- Contacts, companies and timelines
- Tasks and tracked commitments
- Call and chat reporting with scheduled exports
For care providers
Yes, through the Auricall Voice app — calls come and go on the business number, not their personal one.
Yes. A dedicated number with its own greeting and routing, reported on separately.
Yes, with per-message read and unread state so two people do not return the same call.
Recording is configured per number and retention is an account setting.
Other sectors
The problems rhyme more than you would expect.
Bring every conversation into one platform
Voice, live chat, team messaging and an AI that remembers all of it. Set up in minutes — no hardware, no contracts.
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