Not just how many calls.
What they were about.
Every phone system counts calls. Counting is the easy part, and on its own it tells you almost nothing — volume by hour does not explain why customers are ringing. Auricall reports the numbers and, because every call is transcribed and summarised, keeps the substance of the conversations behind them in reach.
What Auricall gives you.
Category pages tend to describe the category. This is what the thing actually does in this product.
- Live dashboard
- Scheduled exports
- Per-line attribution
- The substance too
Live dashboard
Current activity across calls and chat, by person and by line.
Scheduled exports
Reports delivered on a schedule rather than pulled by hand each month.
Per-line attribution
Which number a call arrived on, so separate campaigns or branches stay separable.
The substance too
Transcripts and summaries mean the reasons behind a spike are readable, not guessed.
What to check,
whoever you buy from.
Ask these of us and of everyone else on your list. If a vendor cannot answer one of them plainly, that is the answer.
- Can you break activity down by person and by line?
- Are exports schedulable, or manual every time?
- Does reporting cover chat as well as calls?
- Can you get at what the calls were about, not just how many there were?
Call reporting software
Yes. Calls and chats are reported together, since both are conversations with the same contacts.
Yes, exports can be scheduled rather than run by hand.
Yes. Each number is reported separately, which is what makes separate branch or campaign lines worth having.
History is kept under your account retention settings, which you configure.
Related solutions
Most teams end up needing more than one of these.
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