One queue
the whole team can work.
A shared inbox stops the two failure modes of team communication: nobody answers because everybody assumed someone else had, or two people answer the same thing. Auricall puts website chats, transcribed voicemail and call follow-ups into a single queue with read state, so what has been handled is visible rather than assumed.
What Auricall gives you.
Category pages tend to describe the category. This is what the thing actually does in this product.
- Everything in one queue
- Visible read state
- Contact history attached
- Canned replies
Everything in one queue
Chats, voicemail transcripts and call follow-ups, rather than three places to check.
Visible read state
Per-item read and unread status so nothing is answered twice or not at all.
Contact history attached
Whoever picks something up sees the previous conversations first.
Canned replies
The questions you answer daily become one keystroke.
What to check,
whoever you buy from.
Ask these of us and of everyone else on your list. If a vendor cannot answer one of them plainly, that is the answer.
- Does it cover more than email — chat, voicemail, calls?
- Can you see what a colleague has already dealt with?
- Is the contact's history visible from the inbox?
- Can the team work it from a phone as well as a desk?
Shared inbox
No. It is a shared queue for the conversations Auricall handles — website chats, voicemail and call follow-ups — rather than a mail client.
Yes, through per-item read and unread state and the contact timeline.
Yes, through the Auricall Chat and Auricall Voice apps.
The whole account. Users are added per seat with roles and permissions.
Related solutions
Most teams end up needing more than one of these.
Bring every conversation into one platform
Voice, live chat, team messaging and an AI that remembers all of it. Set up in minutes — no hardware, no contracts.
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