Send callers
to the right person first.
An IVR — the "press one for sales" menu — exists to stop the wrong person answering the wrong call. Done badly it is a maze. Done well it is two options and a straight route to somebody who can help. Auricall lets you build one in the browser, generate the prompts rather than recording them by hand, and change it the moment the business changes.
What Auricall gives you.
Category pages tend to describe the category. This is what the thing actually does in this product.
- Menus you can edit yourself
- Prompts without a studio
- Routing that knows the time
- Fan out to a team
Menus you can edit yourself
Build and change the menu in the browser instead of raising a ticket with a reseller.
Prompts without a studio
Text to speech generates the greetings, so you are not re-recording every time an option changes.
Routing that knows the time
Different paths inside and outside opening hours, with their own greetings.
Fan out to a team
An option can ring several people at once and fall to transcribed voicemail if nobody answers.
What to check,
whoever you buy from.
Ask these of us and of everyone else on your list. If a vendor cannot answer one of them plainly, that is the answer.
- Can you change the menu yourself, in minutes?
- Can prompts be generated, or must every change be recorded by a person?
- Does routing follow opening hours automatically?
- Can one option ring a whole team rather than a single extension?
- Does an unanswered option fall to voicemail that someone actually sees?
IVR phone system
Enough for a real front door. In practice the menus that work best are short — two or three options and a route to a person.
No. Prompts can be generated from text, so changing an option does not mean booking a recording.
Yes. Time-of-day routing gives out-of-hours callers their own greeting and their own path.
The call falls to voicemail, which is transcribed and lands in a shared inbox with read and unread state.
Related solutions
Most teams end up needing more than one of these.
Bring every conversation into one platform
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