Weighing up Auricall
against Dialpad.
If AI is the reason Dialpad is on your list, the question worth asking of any vendor is what the AI is actually reading. This page sets out how Auricall's AI layer works and what it is grounded in, so you can compare like for like rather than comparing feature names.
This is our page, so treat it as our side of the argument. We do not publish claims about Dialpad’s pricing or features here — they change, and second-hand descriptions of someone else’s product age badly. Everything below is what Auricall does. Check it against Dialpad’s own documentation.
What Auricall is built around.
Auricall's AI is not a separate assistant with its own knowledge. It runs on the calls, chats and notes already in your account, indexed per contact and rebuilt whenever something new lands — and every answer can show which conversation it came from. Ask it what you promised someone and it answers from the transcript, not from a guess.
Everything, on one account.
Auricall is one product rather than a bundle of separately licensed modules. This is the whole of it.
- UK numbers, search, purchase and free porting
- WebRTC browser calling and SIP desk phones
- IVR menus, ring groups and time-of-day routing
- Voicemail with transcription and a shared inbox
- Call recording with retention you configure
- Website live chat widget and shared chat inbox
- Internal team chat with groups and presence
- Contacts, companies, timelines and commitments
- AI summaries, insights and a grounded assistant
- Analytics with scheduled exports
- iOS and Android apps on the same account
- Webhooks for call and chat events
Switching honestly
Auricall is not a contact centre suite and does not do video meetings. If either is a hard requirement, we would rather tell you now than during a trial. What it does well is keep every conversation with a customer — call, chat or voicemail — on one record that the whole team and the AI layer can read.
Moving from Dialpad
Transcribes calls and voicemail, summarises conversations, maintains a per-contact relationship memory, suggests next actions with a confidence score you can accept or reject, and answers questions about a contact with citations to the conversations behind the answer.
Work is routed per job rather than to one model — OpenAI for reasoning, Deepgram for speech to text, Gemini for additional analysis capacity. The integrations page lists them.
The AI works on the conversations in your own tenant to produce output for you, governed by your retention settings. The security page covers data handling in detail.
Recording and retention are configurable per number and per account, which is what the AI features are built on.
Try it before you commit to anything
Set up a number, build a menu, make a call and read the transcript. It takes about ten minutes and tells you more than any comparison table.
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