Weighing up Auricall
against Zoom Phone.
A phone system that lives inside a meetings product solves calling and stops there. Auricall approaches it from the other direction: the calls, the website chat and the customer history are one product, because in practice they are one relationship. This page sets out what that means concretely.
This is our page, so treat it as our side of the argument. We do not publish claims about Zoom Phone’s pricing or features here — they change, and second-hand descriptions of someone else’s product age badly. Everything below is what Auricall does. Check it against Zoom Phone’s own documentation.
What Auricall is built around.
The website chat widget and the phone line land in the same inbox and write to the same contact. Someone who chats about pricing on Tuesday and phones on Thursday is one person with one history, and whoever answers on Thursday can see Tuesday before they say hello.
Everything, on one account.
Auricall is one product rather than a bundle of separately licensed modules. This is the whole of it.
- UK numbers, search, purchase and free porting
- WebRTC browser calling and SIP desk phones
- IVR menus, ring groups and time-of-day routing
- Voicemail with transcription and a shared inbox
- Call recording with retention you configure
- Website live chat widget and shared chat inbox
- Internal team chat with groups and presence
- Contacts, companies, timelines and commitments
- AI summaries, insights and a grounded assistant
- Analytics with scheduled exports
- iOS and Android apps on the same account
- Webhooks for call and chat events
Switching honestly
Auricall is not a contact centre suite and does not do video meetings. If either is a hard requirement, we would rather tell you now than during a trial. What it does well is keep every conversation with a customer — call, chat or voicemail — on one record that the whole team and the AI layer can read.
Moving from Zoom Phone
No. Voice, website live chat and team messaging only.
Chat and voice are separate plans, and there is a bundle covering both. Current prices are on the pricing page.
Yes — that is the core of the platform. Both channels write to one relationship timeline.
Yes, Auricall Voice and Auricall Chat for iOS and Android, sharing the same account as the web platform.
Other comparisons
Try it before you commit to anything
Set up a number, build a menu, make a call and read the transcript. It takes about ten minutes and tells you more than any comparison table.
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