Weighing up Auricall
against RingCentral.
If RingCentral is on your shortlist you already know what a full cloud communications platform looks like. Rather than tell you what it does or does not do, this page sets out precisely what Auricall gives you, so you can hold it against whatever you are running today and judge the gap yourself.
This is our page, so treat it as our side of the argument. We do not publish claims about RingCentral’s pricing or features here — they change, and second-hand descriptions of someone else’s product age badly. Everything below is what Auricall does. Check it against RingCentral’s own documentation.
What Auricall is built around.
Auricall is built around one idea: the phone system and the record of what was said should be the same product. Calls, website chats, team messages and voicemail all write to a single contact timeline, and an AI layer reads that timeline rather than sitting beside it as a separate assistant.
Everything, on one account.
Auricall is one product rather than a bundle of separately licensed modules. This is the whole of it.
- UK numbers, search, purchase and free porting
- WebRTC browser calling and SIP desk phones
- IVR menus, ring groups and time-of-day routing
- Voicemail with transcription and a shared inbox
- Call recording with retention you configure
- Website live chat widget and shared chat inbox
- Internal team chat with groups and presence
- Contacts, companies, timelines and commitments
- AI summaries, insights and a grounded assistant
- Analytics with scheduled exports
- iOS and Android apps on the same account
- Webhooks for call and chat events
Switching honestly
Auricall is not a contact centre suite and does not do video meetings. If either is a hard requirement, we would rather tell you now than during a trial. What it does well is keep every conversation with a customer — call, chat or voicemail — on one record that the whole team and the AI layer can read.
Moving from RingCentral
UK geographic numbers port to Auricall free, whoever they are with today. Your current provider has its own process for releasing a number — check your contract and any notice period before you start.
UK numbers and porting, browser and SIP calling, IVR routing, voicemail with transcription, call recording, a website chat widget with a shared inbox, team chat, contacts and companies with timelines, AI summaries and insights, analytics, and iOS and Android apps.
A monthly per-user subscription plus per-minute call charges, with no contract. Current prices are on the pricing page.
Numbers port while staying live, so there is no dead period. Talk to us before you start and we will tell you honestly whether what you need is there yet.
Other comparisons
Try it before you commit to anything
Set up a number, build a menu, make a call and read the transcript. It takes about ten minutes and tells you more than any comparison table.
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